Email Delivery Reports

For every Email campaign you send you will receive a delivery report.

1. Delivered: The email was delivered to the final recipient.
2. Seen: The recipient received and read/opened the email.
3. Sent: The email has been sent to the provider.
4. Enroute: The email is routed by the provider.
5. Rejected: The email rejected by the provider.
6. System_error: The email rejected by the provider due to a possible problem with the message. For example, the field "from" posted in the email newsletter.
7. Bounces: We categorize bounces into two types: Hard bounces and Soft bounces.
   
   • • Hard Bounces: Indicates a permanent delivery error and includes the following statuses:
       
       • Unknown_user
       • Suppressed_list
       • General bounce
   • • Soft Bounces: Indicates a temporary issue in delivery and includes the following statuses:
       
       • Attachment_reject
       • Content_rejected
       • General_bounce
       • Mailbox_full
       • Message_too_large
       • Undetermined_bounce
8. Complaint: Most email clients have a "Mark as Spam," button or something similar, which takes the message to the Spam folder and forwards it to the provider. Additionally, most e-mail service providers maintain an e-mail address (eg abuse@example.net) where users can forward spam and ask the provider to take steps to protect against such communications. In both cases, the user makes a complaint. This category includes the following statuses:
   • Email_complaint
   • Email_abuse
   • Email_authentication_failure
   • Email_fraud
   • Email_marked_not_spam
   • Email_spam_no_reason
   • Email_contains_virus
9. Not_sent: This category includes the following status:

• • Spam_control: Anti-Spam filter applied to meaning the multiple sending of the same message to the same recipient in a very short fraction of time not allowed.

Thank you for your reading!