Knowledge Base

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Knowledge Base

FAQs

FAQs

Frequently asked questions

SMS

What are the supported characters for SMS?

What is the character limit for SMS?

What is Sender id?

Can I send an SMS in lower case?

Can I have more than one Urls in my message?

My message is being charged as two. How can I reduce it?

Can I use text formatting (Font, Bold, Italic) in my message?

Can I insert emoticons in my SMS message?

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Viber

What is the character limit for a Viber message?

Can I have multiple buttons in my Viber message?

Can I insert videos in my Viber message?

Can I insert emoticons in my Viber message?

Email

Can I use my own custom Unsubscribe/Update Profile URLs?

What dimensions should my email template have?

How can I check which recipients received the email I sent?

Can I remove the Unsubscribe link from my template?

Can I remove the Web Version link from my template?

How can I use the template of my previous campaign?

Can I change the footer in my Email Template?

Can I change the colour of Social Media icons?

Can I send email to specific subscribers to my list? If yes, how?

How do I ensure that my emails do not end up in SPAM?

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General

How can I login to the Apifon platform?

I cannot remember my password to the Apifon platform.

Can I change the scheduled campaign time on the platform?

Is there a subscriber limit to a list?

How can i find the unsubscribe users in my list?

How do I import my list correctly?

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Lists

How do I update a custom segment?