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      Export Viber Tracking Report

      In this article, we will guide you through the process of exporting a Viber tracking report on the Apifon platform.

      Task Roadmap

      To get started, navigate from the Dashboard to: Reports > Viber Tracking

      A. Data customization

      Before exporting, you can tailor the visible data by following these steps:

      1. Set the time frame for your report by selecting the calendar at the top.

      2. Click Search in the Viber Tracking menu



        or

        Click the three lines (☰) icon in the upper right corner.

      You can filter and customize the data using the following parameters:

      • Message ID

      • Request ID 
      • Viber Sender ID 

      • Destination 

      • Channel
      • Promotional

      • Failover

      • Viber Status 

      • Countries

      • Service

      B. Export

      To export the Viber tracking results:

      1. Click Export from under the Viber Tracking menu.

      2. In the pop-up window, type a name for your exported file.

      3. Choose the number of rows to export (select "All rows" to export everything).

      4. Select the file format for export: .xlsx or .csv.

      5. The Include pivot table option is enabled by default. If you want a summary of your data in a separate Excel sheet, leave it checked; otherwise, you can uncheck it.

      6. The Column names in the first row option will be enabled by default to include headers in your file.

      7. Click Export.

      You will receive an email notification once the file is ready for download.

      Accessing Your Export

      1. Navigate to the main Dashboard, then select Reports > Export.

      2. Here you’ll find all previously exported files, with details such as:

        • The user who requested the export

        • Date of the export request

        • File name

      3. Click the Download button to get your file.


        Now you know how to export Viber tracking results.

        Thank you for reading!