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Viber List Messaging

In this article, you will learn how to create a Viber List Campaign on the Apifon platform.

What Are Viber List Messages?

Viber List Messages are an interactive business messaging format that allows your business to present up to five predefined response options in a single message.

This format is designed to help you gather consistent, structured, and actionable customer data.
It is ideal for:

  • Appointment bookings

  • Service or product selection

  • Quick, one-tap feedback collection

A Viber List Message includes:

  • Up to 5 selectable options

  • Supports text and emojis

  • Users can only select one option.

This message type is charged per delivered message, at the transactional Viber rate.

To create and send a Viber List Campaign, you must have an active 2-way
Viber Sender ID.
If you don’t have one, contact your Account Manager or sales@apifon.com.

Setting Up the Reply URL

Before sending a Viber List Campaign, you should define a Reply URL for the subscriber list you will use.

To set it up:

  1. Go to Subscribers > List.

  2. Select the list you plan to use for your campaign.

  3. In the Subscribers tab, click Settings > List Info & Defaults.

  4. Look at the bottom to locate the Reply URL section.

  5. Paste your Reply URL and click Save.

    reply url-1

How to Create a Viber List Campaign

To create a Viber List Campaign:

  1. From the Dashboard menu, go to Campaigns > Messaging.

  2. Click Add.

  3. Select Viber Messaging.

  4. At the bottom of the page, enter a name for your campaign.

  5. Click Create.

Viber List Campaign Design

Once inside the campaign editor, configure your campaign as follows:

1. Lists

Select your preferred subscriber list or use the Quick Upload option to upload your list instantly.

If you choose Quick Upload, the platform will automatically assign a temporary list without predefined settings. That means you must enter the Reply URL in campaign settings.

2. Segments

Choose between:

All subscribers, or a specific segment of your list.

3. List Message Setup

Configure your List Message:

  • Choose layout: Select List as the message layout.
  • Select your 2-way Sender ID.
  • Write your message content (up to 85 characters).
  • Add 2–5 options, up to 50 characters each.

Knowledge Base Viber List Messages

Final Steps

The remaining steps are identical to creating any Viber campaign.
For detailed guidance, refer to the Knowledge Base article: Create a Viber Campaign.

Before sending or testing your List campaign, go to Summary (Step 6) and confirm that your Reply URL is assigned from the selected list. If not, add it in the Reply URL field and click Save.

If you used Quick Upload, you must also manually add the Reply URL.

 httpsapifon.demo-callback
 
 

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Now you know how to create a Viber List Campaign on the Apifon platform. 

Thanks for reading!