Top Up your Account

In this article, we will guide you through how to complete online payments in the Apifon platform.

The following payment methods are available:

  • Credit / Debit Card
  • PayPal

If it is your first payment or if the email you use with PayPal is different from the one you used to sign-up, then crediting your account will be pending until it is approved by the relevant Apifon Department.

Task Roadmap

To make an online payment, you may follow the 5 steps below:

1. To get started

Select your account's balance on top screen area and then click Top Up.

2. Top Up amount

Select one of our recommended net amounts or enter your preferred one.

Once the net amount is selected/entered, you can see your total charge on the bottom screen area.

3. Payment Method

Select one from your saved Payment Methods to proceed to the next step.

Alternatively, you can click the Edit button, to add or edit your Payment Methods.

a. To add the PayPal Method

Select PayPal' s icon and then click Use this payment method from the bottom screen area.

b. To edit a saved card

Select the card, edit the saved details and click the Save & Use button.

If your bank has enabled 3D security then when Save & Use button is clicked, 3D secure might open. 3D secure is an extra layer of security that confirms your identity with a One-Time Password (OTP). 

c. To add a new card

Select the Add button on the top screen area > enter your card's details > click on Add & Use button.

If your bank has enabled 3D security then when Add & Use button is clicked, 3D secure might open. 3D secure is an extra layer of security that confirms your identity with a One-Time Password (OTP).

4. Billing Information

Check that your billing information, just below the payment method, is correct. The billing information provided will be used for your invoice.

If Billing information is blank or not correct, click the Edit button and fill them in.

In case you wish to receive an invoice for your transaction, check the Issue Invoice check-box and enter your VAT number.

Tips:

  • If VAT ID is entered, the VIES system immediately checks its validity.
  • In Email field, you can add the email addresses you wish to receive any billing-related notifications as well as your invoices.
  • Your billing information will be saved during your first Top Up, and this step can be skipped in the future.
  • You will receive your invoice via email from our Accounting department.

5. Complete your Payment

Click the Pay Now button, and follow the steps below based on the chosen Payment Method:

a. PayPal Payment

If you have selected the PayPal Payment Method, a new window will open in order to login to your PayPal account and complete the payment through PayPal.

b. Card Payment

  • If your bank has NOT asked for an extra layer of security, the payment should go through, and you will be re-directed to your Account Overview.
  • If your bank has enabled 3D security then when Pay Now button is clicked, 3D secure might open. 3D secure is an extra layer of security that confirms your identity using a One-Time Password (OTP).

 At this point, if for any reason you close the window and you don' t complete the payment, it will appear under Billing History, and you can go there to continue completing it.

By clicking on the message Go to billing history you will be redirected to the Billing History page to complete the payment.

To complete your payment, you can click on Incomplete 3ds in Billing History and follow the rest of the OTP steps in order to complete the payment.

The incomplete transaction can only be completed within the next 3 hours from the initial pending purchase attempt. After that time the pending transaction will expire and you will need to start from the beginning to make a new online payment transaction.

 

Thank you for reading!