Top Up your Account

In this article, we will guide you through how to complete online payments in the Apifon platform.

The following payment methods are available:

  • Credit / Debit Card
  • PayPal

If it is your first payment or if the email you use with PayPal is different from the one you used to sign-up, the transaction will first have to be approved by the Administrator and will be pending until the process is complete.

Task Roadmap

To make an online payment, you may follow the 5 steps bellow:

1. To get started

Select your account's balance on top screen area and then click Top Up.

2. Top Up amount

Select a recommended net top-up amount  or enter your preffered one. 

Once the net amount is selected/entered, you can see your total charge on the bottom screen area.

3. Payment Method

Select one from your saved Payment Methods to proceed to next step.

Alternatively, you can click the Edit button, to add or edit your Payment Methods.

a. To add the Paypal Method

Select Paypal' s icon and then click Use this payment method from the bottom screen area.

b. To edit a saved card.

Select the card, edit the saved details and click the Save & Use button.

If your bank has enabled 3D security then when Save & Use button is clicked, 3D secure might open. 3D secure is an extra layer of security that confirms through OTP your identity.

c. To add a new card.

Select the Add button on the top screen area > enter your card's details > click on Add & Use button.

If your bank has enabled 3D security then when Add & Use button is clicked, 3D secure might open.3D secure is an extra layer of security that confirms through OTP your identity.

4. Billing Information.

Check your billing information that appear just bellow the Payment Method, to be correct. Billing Information will be used for your invoice.

If Billing information is blank or not correct, click the Edit button and fill them in.

In case you wish to receive an invoice for your transaction, check the Issue Invoice check-box and  enter your VAT number.

Tips:

  • If VAT ID is entered, the VIES system immediately checks it's validity.
  • In Email field, you can add the email addresses you wish to receive any billing-related notifications as well as your invoices.
  • Your billing information will be saved during your first Top-Up, and this step can be skipped in the future.
  • Invoices are issued on the last day of each month regardless of the subscription billing cycle.

5. Complete your Payment.

Click the Pay Now button, and follow the bellow steps based on the chosen Payment Method:

a. Paypal Payment

If you have selected the Paypal Payment Method, a new window will open in order to login to your Paypal account and complete the payment through Paypal.

b. Card Payment

  • If your bank has NOT asked for an extra layer of security, the payment should go through, and you will be re-directed to your Account Overview.
  • If your bank has enabled 3D security then when Pay Now button is clicked, 3D secure might open. 3D secure is an extra layer of security that confirms through OTP your identity.

At this point, if for any reason you close this window and you don' t complete the payment, it will appear under Billing History, and you can go there to complete it.

Additionally, a toast will appear and you can click on Go to billing history to complete the payment.

To complete your payment, you can click on Incomplete 3ds in Billing History and follow the rest of the OTP steps in order to complete the payment.

This transaction can only be completed within the next 3 hours from the initial purchase. After that time you can not take an action.

 

Thank you for reading!