---
title: Why is my account suspended
description: In this article, you will learn the reasons why your Apifon account may be suspended.
---
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1. [Knowledge Base](https://kb.apifon.com/?hsLang=en)
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3. [Account Management](https://kb.apifon.com/account-billing?hsLang=en#account-management)
# Why is my account suspended
## In this article, you will learn the reasons why your Apifon account may be suspended.
To ensure smooth operation, it is essential to understand the circumstances under which your account may be suspended and the implications of reaching the subscriber limit on your plan or dealing with payment issues.
### **Account suspension**
#### **Reasons for account suspension**
1. **Non-payment**
If a user fails to pay or encounters issues with payment, their account may be temporarily suspended.
2. **[Subscribers limit exceeded](https://kb.apifon.com/why-is-my-account-suspended#subscriber-limits)**
If the number of subscribers surpasses the limit defined by the user's plan tier.
If your account gets suspended you will see a prominent ribbon at the top of the Platform interface, clearly indicating the reason for suspension.
#### **Effects of Account Suspension**
**Disabled Features**
The following features within the Platform interface will be disabled:
- Sending email campaigns
- Utilizing segmentation
- Adding new lists or subscribers
- You can still send **bulk Viber and SMS** campaigns.
- You can **add new subscribers** only through **sign-up forms and API**. However, please note that API functionality will be disabled later.
Understanding subscribers' limits
Subscribers' limits define the maximum number of subscribers you can have within your chosen plan tier.
**To** **prevent suspension**, Apifon's platform, Mookee, will notify you when your subscriber count reaches 85% and 100% of the plan limit.
#### **How to manage subscribers effectively?**
There are two ways to manage subscribers effectively:
- Deleting /archiving inactive ones
- Update to a higher plan tier
To find more information about the active, archived and deleted subscribers, go to **Account Overview**, under the Plan section.
Even if you **remove subscribers from their lists**, they are still counted toward the plan limit until the billing cycle concludes (this mechanism is applied to both free and paid plans).
After your account subscription renewal, you will receive an email notification!
If your account gets suspended and you want to upgrade, downgrade, or cancel your Apifon billing plan click [here](https://kb.apifon.com/subscription-based-model?hsLang=en).
Now you know the reasons why your Apifon account may be suspended.🚀
Thank you for reading!
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