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      SMS Tracking

      In this article, we guide you through how to track your SMS messages on the Apifon platform.

      Task Roadmap

      To get started:

      From the Dashboard menu, go to Reports > SMS Tracking.

      In the SMS Tracking section, you can find SMS campaigns you have sent in the past and quickly check key details, such as:

      • Message ID
      • Sender ID
      • Destination number
      • Date sent
      • Network
      • Current status of the message

      You can also customize your view:

      • Select the number of rows to display per page
      • Choose which columns to include or exclude in your results

      The status of a message may be Refused, Undelivered, Delivered, Pending, or Uncategorized.

       A. Search and Block

      To search for a specific SMS or filter results:

      1. Click Search from the SMS Tracking menu.
      2. You can search for an SMS by:
        • Sender, Message, Request ID, or Campaign ID
        • Status or Network

      To track a specific SMS:

      1. Select a message from the results to see its overview and technical details.
      2. If needed, you can block a subscriber directly from the list to prevent future messages from being sent to them.

      B. Export Subscribers

      To export your SMS Tracking results, follow these steps:

      1. Click Export from the list menu.
      2. Enter a name for your exported file.
      3. Select the number of rows to export (or export all).
      4. Choose your preferred file format (.xlsx or .csv).
      5. Click Export.

       

       You’ll receive a notification email once your export is ready.

      You can read more about Export SMS Tracking here.

       

      Now you know how to track an SMS message. 

      Thank you for reading!