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      Viber Tracking

      In this article, we will guide you through the process of tracking your Viber instant messages on the Apifon platform.

      Task Roadmap

      To begin, navigate to Reports > Viber Tracking from the dashboard.

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      In the Viber Tracking section, you can find messages you’ve sent in the past and quickly check key details, such as:

      • Unique message ID
      • Sender ID
      • Destination number
      • Date sent
      • Network
      • Current status of the message

      You can select how many rows you would like to appear per page, or you can choose which columns to include or exclude in the results.

      The status of a message may be: Seen, Delivered, Expired, or Unknown User.

      Search and Block

      To search a specific field of the message, follow these steps:

      1. Click Search from the Viber tracking menu.
      2. You can search a Viber message by:
      • It's Sender, Message, Request, or Campaign ID
      • It's Status or Network

      To track a Viber message according to its status, complete the following steps:

      1. On the Viber tracking page, go to the calendar icon and select the time range for the message you wish to track.
      2. Click on Search.
      3. Click on Viber Status and select the desired status. For more options for each status, click on the right arrow, and a new window will appear with additional options.
      4. Close the windows and click on Search. The tracking results will then be presented.

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      You can directly block a subscriber from the list to prevent future messages from being sent.

      1. Click on the check icon next to the subscriber you wish to block.

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      2. Click on Block. A confirmation window will appear, informing you that you are about to block one or more subscribers.
      3. If you are sure, click Block. If you change your mind, click Cancel.

      Εxport

      To export the Viber Tracking results, follow these steps:

      1. Click Export under the Viber Tracking.



      2. Enter a name for the exported file.



      3. Choose the number of rows that you wish to export (all rows).



      4. Select the format file to be exported (.xlsx, .csv).
      5. Click Export.



      You will receive a notification email when your file is ready.


      Return to the platform and go to Reports > Export.

      Click on the Download icon, and your file will be saved to your computer.

      You can read more about Export Viber Tracking here.


      Now you know how to track Viber messages on the Apifon platform.

      Thank you for reading!