---
title: Viber Tracking
description: In this article, we will guide you through the process of tracking your Viber instant messages on the Apifon platform.
---

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# Viber Tracking

## In this article, we will guide you through the process of tracking your Viber instant messages on the Apifon platform.

### **Task Roadmap**

To begin, navigate to **Reports** **\>** **Viber Tracking** from the dashboard.

![Knowledge Base images & videos (9)](https://kb.apifon.com/hs-fs/hubfs/Knowledge%20Base%20images%20%26%20videos%20(9).gif?width=670&height=400&name=Knowledge%20Base%20images%20%26%20videos%20(9).gif)

In the **Viber Tracking** section, you can find messages you’ve sent in the past and quickly check key details, such as:

- Unique message ID
- Sender ID
- Destination number
- Date sent
- Network
- Current status of the message

You can select how many rows you would like to appear per page, or you can choose which columns to include or exclude in the results.

The [status](https://kb.apifon.com/viber-reports?hsLang=en) of a message may be: **Seen**, **Delivered**, **Expired**, or **Unknown User**.

#### **Search and Block**

To search a specific **field** of the message, follow these steps:

1. Click **Search** from the **Viber tracking** menu.
2. You can search a Viber message by:

- It's Sender, Message, Request, or Campaign ID
- It's Status or Network

To track a Viber message according to its status, complete the following steps:

1. On the **Viber tracking page**, go to the calendar icon and select the time range for the message you wish to track.
2. Click on **Search**.
3. Click on **Viber Status** and select the desired status. For more options for each status, click on the right arrow, and a new window will appear with additional options.
4. Close the windows and click on **Search**. The tracking results will then be presented.

![Knowledge Base images & videos (11)](https://kb.apifon.com/hs-fs/hubfs/Knowledge%20Base%20images%20%26%20videos%20(11).gif?width=670&height=400&name=Knowledge%20Base%20images%20%26%20videos%20(11).gif) 

You can directly block a subscriber from the list to prevent future messages from being sent.

1. Click on the check icon next to the subscriber you wish to block.
   
   ![Knowledge Base images & videos](https://kb.apifon.com/hs-fs/hubfs/Knowledge%20Base%20images%20%26%20videos.png?width=670&height=400&name=Knowledge%20Base%20images%20%26%20videos.png)
2. Click on **Block**. A confirmation window will appear, informing you that you are about to block one or more subscribers.
3. If you are sure, click **Block**. If you change your mind, click **Cancel**.

![](https://kb.apifon.com/hs-fs/hubfs/image-png-Mar-17-2025-01-56-36-3712-PM.png?width=515&height=44&name=image-png-Mar-17-2025-01-56-36-3712-PM.png)

#### **Εxport**

To export the Viber Tracking results, follow these steps:

1. Click **Export** under the **Viber Tracking**.
   
   ![](https://kb.apifon.com/hs-fs/hubfs/image-png-Mar-17-2025-03-39-44-9263-PM.png?width=409&height=77&name=image-png-Mar-17-2025-03-39-44-9263-PM.png)
2. Enter a name for the exported file.
   
   ![](https://kb.apifon.com/hs-fs/hubfs/image-png-Mar-17-2025-03-38-43-8897-PM.png?width=354&height=56&name=image-png-Mar-17-2025-03-38-43-8897-PM.png)
3. Choose the number of rows that you wish to export (all rows).
   
   ![](https://kb.apifon.com/hs-fs/hubfs/image-png-Mar-17-2025-03-40-28-1423-PM.png?width=363&height=301&name=image-png-Mar-17-2025-03-40-28-1423-PM.png)
4. Select the format file to be exported (.xlsx, .csv).
5. Click **Export**.

![](https://kb.apifon.com/hs-fs/hubfs/image-png-Mar-17-2025-03-41-52-3432-PM.png?width=363&height=773&name=image-png-Mar-17-2025-03-41-52-3432-PM.png)

You will receive a notification email when your file is ready.

Return to the platform and go to **Reports \> Export**.

Click on the **Download** icon![](https://kb.apifon.com/hs-fs/hubfs/image-png-Mar-17-2025-03-45-32-0733-PM.png?width=53&height=33&name=image-png-Mar-17-2025-03-45-32-0733-PM.png), and your file will be saved to your computer.

![](https://apifoncds.blob.core.windows.net/knb/Reports/2-Viber-Tracking/Graphic-Elements-EN/Viber-tracking-export-EN.gif)

You can read more about **Export Viber Tracking** [here](https://kb.apifon.com/export-viber-tracking-report?hsLang=en).

Now you know how to track Viber messages on the Apifon platform.

Thank you for reading!

 

 

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