Subscription Status

In this article, you will learn how to manage your audience subscription status in your Apifon account.

The subscription status is required information for each subscriber regarding consent.

Here is the essential information you need to know about subscription status:

It can either be Subscribed or Unsubscribed. When a destination (Mobile/Email) has unsubscribed from a list, the subscriber will not be included as a recipient of messaging campaigns towards this list.
The status is set separable for each channel (Mobile/Email).
The status is independent for each list. If a subscriber exists in multiple lists, they can be subscribed to one and unsubscribed from another.
You can manage the subscription status through Lists or API Integration, Alternatively, the subscribers themselves can update their status through Forms.

Enable the GDPR Communication Options to include checkboxes for opt-in consent to your Signup Form and explain how and why you’re using data.
Enable the Double Opt-In option to add a second confirmation step after a subscriber signs up via a form. Each subscriber that has not completed the extra confirmation step will be displayed as Unconfirmed.
If you want all your unsubscribed contacts from a list not to receive any communication from any list, you should either Block them or opt for a single central list that gathers all your subscriber data.

To access your list, click on Subscribers > Lists > Your List.

To unsubscribe a single subscriber, click on the subscriber, change the channel status to Unsubscribed, and click Save.

To unsubscribe a single or multiple subscribers from your list, follow the steps below:

Mark a single subscriber or a group of subscribers. To mark a subscriber, click on the check icon on the left. Alternatively, click next to the hash symbol to mark them all.
Click Actions > Unsubscribe.
Select the channel you want to unsubscribe.
Confirm Unsubscribe.

You can unsubscribe contacts in bulk via Import.

Upload a file with the subscribers you want to unsubscribe from your list and, at the last step, make sure the Update my list option is enabled.

You cannot change the status of unsubscribed contacts to Subscribed in bulk with Import.
If a subscriber entered your list through a Signup Form and you changed their status to Unsubscribed, you cannot change it back to Subscribed. New changes are valid only through Signup Forms.

Now you know how to manage your audience subscription status in your Apifon account. 🚀
Thank you for reading!