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      Blocked List

      In this article, you will learn how to manage your blocked subscribers in the Apifon platform.

      What is a Blocked List?


      Your Apifon Blocked list protects you from sending bulk messages to subscribers who don't want to receive communications from you. 

      A blocked subscriber is excluded from all future campaigns, regardless of the list.

      The status of a blocked subscriber automatically becomes Unsubscribed in all of your lists, and you cannot import a blocked subscriber to any list.

      You can surpass the block if you send via Quick messages or API integration. 

      How do I Block?


      You can select a single subscriber or a group of subscribers to block through Lists or Reports, or manually add or delete a subscriber to the Blocked List.

      If you are using an API integration, you can also send a block request. 

      • Remember, you can block per channel. If you want a subscriber to stop receiving communication from every channel, block their mobile and email separately.
      • The best practice to manage your subscribers is to maintain a single, central list, organized with segments. If you use multiple lists, you should consider your strategy regarding unsubscribed recipients. 
      • When you add a subscriber to the Blocked list, make sure you type the format correctly. Watch for typos, and never forget the country prefix before the mobile number. 

      Lists

      To select subscribers from your list and block them, follow the steps below:

      1. Click Subscribers > Lists.
      2. Click on your list.
      3. Mark a single subscriber or a group of subscribers. To mark a subscriber, click on the check icon on the left. Alternatively, click next to the hash symbol to mark them all.
      4. Click Actions > Block.
      5. Select the channel you want to block (Mobile/Email), select the Reason, and optionally leave a short description of the incident. 
      6. Click Block. 




      Reports 

      To select subscribers from your Reports and block them, follow the steps below:

      1. Click on Reports > Viber/SMS Tracking.
      2. Click on the calendar icon to select the time range.
      3. Mark a single subscriber or a group of subscribers. To mark a subscriber, click on the check icon on the left. Alternatively, click next to the hash symbol to mark them all.
      4. Click Block.
      5. Confirm Block.


      Block-subscriber-tracking-EN

      You can follow the same steps to block subscribers through Campaign Tracking. 

      Blocked List


      To access your Blocked List, follow the steps Subscribers > Blocked.

      Here, you can search for blocked subscribers, block new destinations, or delete a blocked subscriber to re-include them in your communications. 

      For GDPR protection, the subscribers will appear encrypted, but you can still detect a specific blocked subscriber if you type their destination (Mobile/Email) on the Search tool. 

      Block a subscriber

      To add subscribers to your Blocked List, follow the steps below:

      1. Click on Subscribers > Blocked.
      2. Click Add.
      3. Select the Type of destination (Mobile/Email).
      4. Type the destination (required) and a short description of the incident (optional), and select the Reason for the block. 
      5. Click Create. 


      Delete a blocked subscriber

      To remove subscribers from your Blocked list, follow the steps below:

      1. Click on Subscribers > Blocked.
      2. Mark a single subscriber or a group of subscribers. To mark a subscriber, click on the check icon on the left. Alternatively, click next to the hash symbol to mark them all.
      3. Click  Delete.
      4. Confirm Delete.

       

      Now you know how to manage your blocked subscribers in the Apifon platform.  🚀

      Thank you for reading!