Blocked List

In this article, you will learn how to manage your blocked subscribers in the Apifon platform.

What Is the Blocked List?

The Blocked List protects you from sending messages to subscribers who no longer wish to receive communications from you.

A blocked subscriber is excluded from all future campaigns, regardless of the list.

The status of a blocked subscriber automatically becomes Unsubscribed in all of your lists, and you cannot import a blocked subscriber to any list.

How do I Block?

You can select a single subscriber or a group of subscribers to block through Lists or Reports, or manually add or delete a subscriber to the Blocked List.

If you are using an API integration, you can also send a block request. 

Lists

To select subscribers from your list and block them, follow the steps below:

1. Click Subscribers > Lists.
2. Click on your list.
3. Mark a single subscriber or a group of subscribers. To mark a subscriber, click on the check icon on the left. Alternatively, click next to the hash symbol to mark them all.
4. Click Actions > Block.
5. Select the channel you want to block (Mobile/Email), select the Reason, and optionally leave a short description of the incident. 
6. Click Block. 
   
   
   
   
   

Reports 

To select subscribers from your Reports and block them, follow the steps below:

1. Click on Reports > Viber/SMS Tracking.
2. Click on the calendar icon to select the time range.
3. Mark a single subscriber or a group of subscribers. To mark a subscriber, click on the check icon on the left. Alternatively, click next to the hash symbol to mark them all.
4. Click Block.
5. Confirm Block.

Blocked List

To access your Blocked List, follow the steps Subscribers > Blocked.

Here, you can search for blocked subscribers, block new destinations, or delete a blocked subscriber to re-include them in your communications. 

For GDPR protection, the subscribers will appear encrypted, but you can still detect a specific blocked subscriber if you type their destination (Mobile/Email) on the Search tool. 

Block a subscriber

To add subscribers to your Blocked List, follow the steps below:

1. Click on Subscribers > Blocked.
2. Click Add.
3. Select the Type of destination (Mobile/Email).
4. Type the destination (required) and a short description of the incident (optional), and select the Reason for the block. 
5. Click Create. 

Delete a blocked subscriber.

To remove subscribers from your Blocked list, follow the steps below:

1. Click on Subscribers > Blocked.
2. Mark a single subscriber or a group of subscribers. To mark a subscriber, click on the check icon on the left. Alternatively, click next to the hash symbol to mark them all.
3. Click  Delete.
4. Confirm Delete.

Automatic block list integration for unsubscribed users

Unsubscribed users can be moved automatically to your Blocked List. This works for both regular and integrated lists (excluding UBX).

Steps:

1. Go to Subscribers > Lists.

2. Choose your list.

3. Click Settings under the Subscribers menu.
   
   

4. In the Settings page, under the Consent section, click URLs.
   
   

5. Check the box: Enable automatic move of users to the block list when they unsubscribe.
   

6. Click Save.

For more details, read our What's New article.

 

Now you know everything about managing blocked subscribers in Apifon. 🚀
Thanks for reading!