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      Use Viber Deep Links

      In this article, you will learn how to use deep links in your Viber message on the Apifon platform.

      Viber deep links are a feature that allows you to perform actions inside the Viber application and make your Viber messages more interactive.

      When a subscriber clicks on a deep link in a Viber message, instead of being redirected to a new page, an action will be performed within the Viber app. 

      • You can add a deep link to your Viber Quick Message,  Campaign or Template.
      • You can either insert the deep link in the button URL field or the text area. 


      The available Viber deep links are the following:

      1. Click to Call
      2. Open Chat
      3. Public Account
      4. QR Scanner 
      5. Chatbot Conversation
      6. Chatbot Info Screen
      7. Custom Chatbot Context


      Click to Call

      Deep link: viber://keypad?number=<number>

      Action: Redirects to the Viber keypad filled with your number. 

      Steps: Type the deep link, and replace <number> with the digits of your phone number. Remember to add the country code (e.g. 30) and erase the <> symbols.  

      Open Chat

      Deep link: viber://chat?service=<serviceid>

      Action: Redirects to the chat window of your 2way Sender ID.

      Steps: Type the deep link, and replace the <serviceid> with the service ID  of your 2way Sender ID.  Remember to  erase the <> symbols.  


      You can use this feature only with a 2way Viber Sender ID. 

      Public Account

      Deep link: viber://public?id=<uniqueID>

      Action: Redirects to your Public Account (feature by the Viber application).

      Steps: Type the deep link, and replace <uniqueID> with your unique ID number, provided by Viber. Remember to erase the <> symbols.  


      You can use this feature only if you have a Public Viber Account.

      QR Scanner

      Deep link: viber://more/qr

      Action: Redirects to a QR scanner inside the Viber application.

      Steps: Type the deep link, and leave it unchanged. 


      Chatbot Conversation

      Deep link: viber://pa?chatURI=<URI>

      Action: Redirects to a conversation with the bot and triggers a conversation-started event.

      Steps: Type the deep link, and replace <URI> with your Chatbot URI.
      Remember to erase the <> symbols.  


      You can use this feature only if you have a Chatbot.

      Chatbot Info Screen

      Deep link: viber://pa/info?uri=<URI>

      Action: Redirects to the info screen of the bot.

      Steps: Type the deep link, and replace <URI> with your Chatbot URI.
      Remember to erase the <> symbols.  

      This deep link is supported on Android and iOS, but not on Desktop.

      Custom Chatbot Context


      Deep link: viber://pa?chatURI=<URI>&context=<YourContext>

      Action: Redirects to a chatbot conversation with custom context for every subscriber. 

      Steps: First, type the deep link, and replace the word <URI> with  your Chatbot URI.
      Then, delete the phrase <YourContext>, and select a subscriber field to replace it. 

      Remember to erase the <> symbols.  

       

      Now you know how to use a deep link in your Viber message on the Apifon platform. 🚀
      Thank you for reading!